First Step Mission

“The Mission of First Step, Inc. is to promote integration and independence of all people with disabilities.”

Approved by the Board of Directors, First Step, Inc. April 20, 1998

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Who We Are

The professional staff of First Step includes compassionate people with a number of talents and abilities and a variety of educational backgrounds. We are dedicated to join forces with you and your physician to design a personalized, effective plan of action that will be the best fit for your child or loved one who has developmental disabilities.

All of our therapists have at least a master’s degree, and each is certified in his or her particular discipline. Preschool classes are overseen by teachers (preschool coordinators) who are certified in early childhood special education. Many of our instructors (paraprofessionals in the classrooms) have their CDA (Child Development Associate) degree, and all are encouraged to obtain it.

We also have on staff numerous registered nurses and master’s-level counselors. Our support personnel—including van drivers, escorts, etc.—are trained to the highest level necessary to perform their particular jobs with excellence.

We encourage all of our employees to continue their education in their field of service, and we offer financial help for those who do.  Each staff member is required to be certified in first aid and CPR.

Pam Bland has served as our executive director since 1981. Many of the First Step staff have been with the organization 20 years or more. First Step centers in Hot Springs, Malvern, Fordyce, Glenwood, Sparkman, Mt. Ida, and Hamburg serve 27 Arkansas counties. Transportation is provided to those who need it.

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First Step History

First Step began in Hot Springs, Arkansas, in 1958 with a group of parents, civic leaders, and health professionals who recognized the need for services within the local community for individuals with special needs. Their passion and dedication first brought help to children with developmental disabilities. Beginning with only 7 students, the services soon reached beyond the borders of Hot Springs and eventually expanded to include services for adults as well as children.

Today, First Step aims to reach children and adults with developmental delays and disabilities by offering classes, therapies, and services to help each individual reach his or her full potential.

First Step was one of the first providers in Arkansas to offer early intervention for infants through a special grant in 1980. When Pam Bland came on board as executive director in 1981, she made it a permanent service offered by First Step.  Today, this program is offered nationwide.

Serving more than 1,600 consumers (clients) in 27 Arkansas counties, First Step has been a member agency of the United Way of Garland County for more than 40 years.

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“We are committed to helping
ordinary families faced with
extraordinary circumstances
get the help they need.”
- Pam Bland, Executive Director